Refund Policy
Our codebooks are digital and delivered instantly. Here's exactly when a refund applies, and how to request one.
Because The 21 Codes sells downloadable digital products, our refund policy works differently from physical goods. This page explains it plainly.
This page is a sample refund policy template for The 21 Codes. Please have it reviewed by a qualified professional before treating it as your final, legally binding policy.
01All sales are final
Because our codebooks are digital and delivered instantly, the file is in your hands within seconds of payment — there's no way to "return" it once delivered. We recommend reading the sample chapter and FAQ before purchase.
02When we do issue a refund
We issue full refunds in genuine cases of:
- Duplicate charges — you were billed more than once for the same order.
- Failed or wrong delivery — you paid but never received the file, or received the wrong title, and we're unable to fix it within a few hours.
- Unauthorised payment — a payment was made from your account without your knowledge.
Because our books are educational tools and not guarantees, "didn't get the result I expected" is not grounds for a refund.
03How to request a refund
Email hello@the21codes.com with your order ID, the email used at checkout, and a short description of the issue. Please write within 7 days of purchase.
04Processing time
Approved refunds are processed within 2 business days and typically appear in your account within 5–10 business days, depending on your bank or payment provider.